Find all the answers to your questions about the Video Consultation.
How can the patients book a Video Consultation appointment?
The patients can book a Video Consultation directly from the doctor’s public profile.
How can practitioners join the Video Consultation?
Practitioners can access the Video Consultation either directly from their agenda by clicking on the patient's appointment, or by clicking on the link they will receive 10 minutes before it’s scheduled time.
How can patients join the Video Consultation?
The patients can join the Video Consultation either from the link available in the reminder SMS, the one available in the reminder email, or the one available on their doctoranytime profile.
What is the security level of the Video Consultation feature?
We have chosen to operate with the best video provider on the market in order to guarantee:
- European video feed
- Security encryption
- Unique link per appointment
- GDPR Compliance.
How to communicate information specific to the Video Consultation?
In your public profile, you can include a Video Consultation-specific message that will only be visible when the patient proceeds with the booking process.
Is it possible to hold a Video Consultation with several people?
No, the service is limited to exchanges between one practitioner and one patient at a time.
Can the patients review their Video Consultation?
Yes, patients can review their Video Consultations as they do with physical appointments.
Do patients have to download an application? Can they access the Video Consultation from their smartphone/tablet?
Patients can access the Video Consultation from the browser on a smartphone or a tablet.
Do patients receive a reminder SMS?
All practitioners who have enabled Video Consultation will automatically send SMS for these appointments. These messages will not be deducted from their monthly SMS package.
What is included in the Video Consultation reminder SMS/email the patients receive?
The reminders include all the details of the appointment as well as a link to the virtual waiting room.
Can I book a Video Consultation appointment for a patient?
Yes, both you and the patient can book appointments online.
Take into account that enabling pre-payment will influence the patient’s actions.
1. If the payment is not via Stripe (i.e. not enabled) the appointment would be processed as a physical appointment, for which no confirmation is required on behalf of the patient.
2. If the payment is made via Stripe, the patient will be asked to confirm the appointment by adding their card details. However, if the patient does NOT confirm the appointment, it should still remain valid.
In both cases the patient will need to have a doctoranytime account to join the video consultation.
Can a time slot be available for both Video and Physical Consultation?
Yes, it can. When the slot is booked for a Physical Consultation it will be unavailable for Video Consultation and vice versa. Note that by creating an unavailability in one, you will not block the other.