Creating a Custom Payment Link for Your Patients

The Custom Payment Link lets you request payment for any service, inside or outside doctoranytime’s appointment flow, by generating a secure link you can share with the patient.

Prerequisites

1. Online payments must be enabled in your account. Check this under Payments → Stripe Connect. If the badge shows Enabled, you are ready; otherwise, click Go to Stripe and follow the onboarding steps.

👉Note: Service fee: A 5 % processing fee is applied to the amount you charge. The net amount you’ll receive is shown before you confirm.

Step 1 – Open the Custom Payment Link tool

1. In the left‑hand menu, click Payments.
2. Select the Payment link tab.
3. In the Custom Payment Link card, click Create link.

Step 2 – Define the charge

1. Reason for charge – briefly explain why you’re charging the patient (required).

   *Example: *Follow‑up visit on 20/03*

2. Amount (€) – enter the total you wish to collect (required).

   The system immediately displays the net amount after the 5 % fee.

3. Click Create link.

If any field is left blank or the amount is invalid, the form will highlight the error so you can correct it.

Step 3 – Share the link

A confirmation window appears with:

• Charge amount and reason
• The unique payment URL

You have two options:

Sending via doctoranytime

1. Click Send via doctoranytime.
2. Fill in the patient’s First name, Last name, Email, and/or Mobile number.
3. Tick the box(es) for Send link through email and/or Send link through SMS.
4. Click Send.

The patient receives a branded message with the payment link and can pay securely on any device.

Step 4 – Monitor payments

Return to Payments → Overview to view the status of every link you’ve created. Use the date range and search filters, or click Export to download a report.

Status examples:

• Created – link created, not sent and payment not completed (when you copy and share the link directly)
• Sent - link sent, payment not completed.
• Paid – funds received (minus the 5 % fee).
• Refunded – payment has been reimbursed.
• Canceled - Link canceled. Can be done only before payment done. The row is automatically canceled from your payment history table.

Frequently Asked Questions

Is there a limit to how many links I can create?

• No, you can create as many links as you need.

Can I cancel a link after sending it?

• Yes, you can cancel anytime from on the payment history table.

Do patients need a doctoranytime account to pay?

• No. They simply open the link and complete the secure checkout.

Need help?

Chat with us anytime via the support widget in the bottom‑right corner of your screen or email support@doctoranytime.com. We’re happy to assist.