---
title: Creating a Custom Payment Link for Your Patients
description: The Custom Payment Link lets you request payment for any service, inside or outside doctoranytime’s appointment flow.
---

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# Creating a Custom Payment Link for Your Patients

## The Custom Payment Link lets you request payment for any service, inside or outside doctoranytime’s appointment flow, by generating a secure link you can share with the patient.

#### Prerequisites

1. **Online payments must be enabled** in your account. Check this under **Payments → Stripe Connect**. If the badge shows **Enabled**, you are ready; otherwise, click **Go to Stripe** and follow the onboarding steps.

👉*Note: Service fee: A 5 % processing fee is applied to the amount you charge. The net amount you’ll receive is shown before you confirm.*

#### Step 1 – Open the Custom Payment Link tool

1. In the left‑hand menu, click **Payments**.
2. Select the **Payment link** tab.
3. In the **Custom Payment Link** card, click **Create link**.

![image](https://pro.doctoranytime.doctor/hs-fs/hubfs/image.webp?width=688&height=412&name=image.webp)

---

#### Step 2 – Define the charge

1. **Reason for charge** – briefly explain why you’re charging the patient (required).
   
   \*Example: `*Follow‑up visit on 20/03*`
2. **Amount (€)** – enter the total you wish to collect (required).
   
   The system immediately displays the net amount after the 5 % fee.
3. Click **Create link**.

If any field is left blank or the amount is invalid, the form will highlight the error so you can correct it.

 

![image (1)](https://pro.doctoranytime.doctor/hs-fs/hubfs/image%20(1).webp?width=458&height=295&name=image%20(1).webp)

![image (2)](https://pro.doctoranytime.doctor/hs-fs/hubfs/image%20(2).webp?width=308&height=286&name=image%20(2).webp)

#### Step 3 – Share the link

A confirmation window appears with:

- **Charge amount** and **reason**
- The unique **payment URL**

You have two options:

| Action | When to use |
| --- | --- |
| **Copy payment link** | Paste the URL into your own email, chat, or messaging tool. |
| **Send via doctoranytime** | Send the link directly via our built‑in email/SMS feature. |

![image (3)](https://pro.doctoranytime.doctor/hs-fs/hubfs/image%20(3).webp?width=407&height=305&name=image%20(3).webp)

#### Sending via doctoranytime

1. Click **Send via doctoranytime**.
2. Fill in the patient’s **First name**, **Last name**, **Email**, and/or **Mobile number**.
3. Tick the box(es) for **Send link through email** and/or **Send link through SMS**.
4. Click **Send**.

The patient receives a branded message with the payment link and can pay securely on any device.

![image (4)](https://pro.doctoranytime.doctor/hs-fs/hubfs/image%20(4).webp?width=294&height=439&name=image%20(4).webp)

#### Step 4 – Monitor payments

Return to **Payments → Overview** to view the status of every link you’ve created. Use the date range and search filters, or click **Export** to download a report.

Status examples:

- Created – link created, not sent and payment not completed (when you copy and share the link directly)
- Sent - link sent, payment not completed.
- **Paid** – funds received (minus the 5 % fee).
- **Refunded** – payment has been reimbursed.
- **Canceled -** Link canceled. Can be done only before payment done. The row is automatically canceled from your payment history table.

![image (5)](https://pro.doctoranytime.doctor/hs-fs/hubfs/image%20(5).webp?width=688&height=415&name=image%20(5).webp)

#### Frequently Asked Questions

**Is there a limit to how many links I can create?**

- No, you can create as many links as you need.

**Can I cancel a link after sending it?**

- Yes, you can cancel anytime from on the payment history table.

**Do patients need a doctoranytime account to pay?**

- No. They simply open the link and complete the secure checkout.

#### Need help?

Chat with us anytime via the support widget in the bottom‑right corner of your screen or email [**support@doctoranytime.com**](mailto:support@doctoranytime.com). We’re happy to assist.

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