The Patient Chat: How Does It Work?

The patient chat allows you to:

Communicate directly with your patients after an appointment (follow-up, additional information, instructions…).
Answer your patients’ questions securely.
Send or receive documents (prescriptions, results, certificates, administrative documents, etc.).

It is a dedicated messaging space designed to improve follow-up and reduce exchanges by email or phone.

All messages and documents are exchanged within a secure environment.
When a patient receives a message, they are notified by email, but the content of the message does not appear in the email for confidentiality reasons.
The patient must log in to their account to view the message, ensuring full protection of their information.

When a patient writes to you, you receive:

A notification in your practitioner interface.
An email notification informing you that a message is available (without displaying its content).

You can then reply directly from your dashboard.

You can send a message to any patient who has already had an appointment with you.
The patient can also initiate a conversation from their personal account for any consultation-related questions.

The patient chat is available with all subscription plans that include the agenda.

You can locate it here:

You can easily enable or disable it by clicking the three dots.

Good to know: Existing conversations will remain active.

If you need more information, feel free to contact the chat support or care@doctoranytime.be.

The patient chat is a secure tool that facilitates communication between you and your patients who have already had an appointment with you through the platform. It is a simple, centralized channel that complies with confidentiality requirements.