---
title: "Secure messaging: How Does It Work?"
description: "The patient chat : How does it works ?"
---
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# Secure messaging: How Does It Work?
## Secure Messaging is a simple, centralized tool that allows you to communicate safely with patients who have already booked an appointment with you through the platform. It ensures privacy and complies with relevant confidentiality standards.
### What is the purpose of Secure Messaging?
Secure messaging allows you to:
- Communicate directly with your patients before and after an appointment (follow-up, additional information, instructions, etc.).
- Answer your patients’ questions securely.
- Send or receive documents (prescriptions, results, certificates, administrative documents, etc.).
It is a dedicated messaging space designed to improve follow-up and reduce exchanges by email or phone.
### How is communication security ensured?
- All messages and documents are exchanged within a secure environment.
- When a patient receives a message, they are notified by email, but the content of the message does **not** appear in the email for confidentiality reasons.
- The patient must log in to their account to view the message, ensuring full protection of their information.
### How am I notified of a new message?
When a patient writes to you, you receive:
- A notification in your practitioner interface.
- An email notification informing you that a message is available (without displaying its content).
You can then reply directly from your dashboard.
### Who can initiate the conversation?
- **You** can send a message to any patient who has already had an appointment with you.
- **The patient** can also initiate a conversation from their personal space for any questions related to their consultation if they have made an appointment with you in advance.
### How do I activate it?
Secure messaging is available with all subscription plans that include the agenda.
You can locate it here:
You can easily enable or disable it by clicking the three dots.
**Good to know:** Existing conversations will remain active.
If you need more information, feel free to contact the chat support or **care@doctoranytime.be**.
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