---
title: How and where do patients submit questions?
description: Patient questions are always anonymous and can be submitted from different locations.
---

[Skip to content](https://pro.doctoranytime.doctor/en/knowledge/patients-questions-submission#main-content)

English

Show submenu for translations

[Customer portal](https://pro.doctoranytime.doctor/customerportal?hsLang=en)

![Type=Default (2)](https://pro.doctoranytime.doctor/hs-fs/hubfs/Type=Default%20(2).png?width=200&height=69&name=Type=Default%20(2).png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Customer portal](https://pro.doctoranytime.doctor/customerportal)

 WELCOME! How can we help you?

- There are no suggestions because the search field is empty.

1. [doctoranytime Support Center](https://pro.doctoranytime.doctor/en/knowledge?hsLang=en)
2. [Questions and Answers](https://pro.doctoranytime.doctor/en/knowledge/questions-and-answers?hsLang=en)

# How and where do patients submit questions?

The patients’ questions are always anonymous and can be submitted from different places:

- From a health article, e.g. teeth whitening which can be searched in the patient’s search bar
- From the “Ask our specialists” section on the top right of the patient pages

This is how the question submission field looks like:

![Screenshot 2023-03-03 at 09.23.01](https://pro.doctoranytime.doctor/hs-fs/hubfs/Screenshot%202023-03-03%20at%2009.23.01.png?width=596&height=272&name=Screenshot%202023-03-03%20at%2009.23.01.png)

All questions will be also verified and moderated (if needed) by Doctoranytime. Once a question has been verified, it will be sent to the doctors with related specialities. After the first reply, the question and answer will become public.

If a question is rejected, the patient will receive an email to inform him about the reason and practitioners won’t get notified of a new question.

 

- [Get Started](https://pro.doctoranytime.doctor/en/knowledge/get-started?hsLang=en)
- [Account](https://pro.doctoranytime.doctor/en/knowledge/account?hsLang=en#main-content)

    - [Account Settings](https://pro.doctoranytime.doctor/en/knowledge/account?hsLang=en#account-settings)
    - [Users](https://pro.doctoranytime.doctor/en/knowledge/account?hsLang=en#users)
- [Public profile](https://pro.doctoranytime.doctor/en/knowledge/public-profile?hsLang=en#main-content)

    - [Services and Treatments](https://pro.doctoranytime.doctor/en/knowledge/public-profile?hsLang=en#services-and-treatments)
    - [Promote Profile](https://pro.doctoranytime.doctor/en/knowledge/public-profile?hsLang=en#promote-profile)
- [Practice Management](https://pro.doctoranytime.doctor/en/knowledge/practice-management?hsLang=en#main-content)

    - [Payment Methods](https://pro.doctoranytime.doctor/en/knowledge/practice-management?hsLang=en#payment-methods)
- [Availability Management](https://pro.doctoranytime.doctor/en/knowledge/availability-management?hsLang=en)
- [Agenda](https://pro.doctoranytime.doctor/en/knowledge/agenda?hsLang=en#main-content)

    - [Agenda Settings](https://pro.doctoranytime.doctor/en/knowledge/agenda?hsLang=en#agenda-settings)
- [My Patients](https://pro.doctoranytime.doctor/en/knowledge/my-patients?hsLang=en#main-content)

    - [Import database](https://pro.doctoranytime.doctor/en/knowledge/my-patients?hsLang=en#import-database)
    - [Patient restrictions](https://pro.doctoranytime.doctor/en/knowledge/my-patients?hsLang=en#patient-restrictions)
    - [Reviews](https://pro.doctoranytime.doctor/en/knowledge/my-patients?hsLang=en#reviews)
- [Appointments](https://pro.doctoranytime.doctor/en/knowledge/appointments?hsLang=en)
- [Video consultation](https://pro.doctoranytime.doctor/en/knowledge/video-consultation?hsLang=en#main-content)

    - [Adding a new appointment](https://pro.doctoranytime.doctor/en/knowledge/video-consultation?hsLang=en#adding-a-new-appointment)
    - [Video-Consultation for medical centers](https://pro.doctoranytime.doctor/en/knowledge/video-consultation?hsLang=en#video-consultation-for-medical-centers)
- [Data Security and information management](https://pro.doctoranytime.doctor/en/knowledge/data-security-and-information-management?hsLang=en)
- [Questions and Answers](https://pro.doctoranytime.doctor/en/knowledge/questions-and-answers?hsLang=en)
- [Google My Business](https://pro.doctoranytime.doctor/en/knowledge/google-my-business?hsLang=en)
- [Asychronal Chat with patient](https://pro.doctoranytime.doctor/en/knowledge/asychronal-chat-with-patient?hsLang=en)

[![new logo](https://pro.doctoranytime.doctor/hs-fs/hubfs/new%20logo.png?width=36&height=33&name=new%20logo.png "new logo")](https://pro.doctoranytime.doctor/knowledge?hsLang=en)

Copyright © 2025, Doctoranytime

Copyright © 2025, Doctoranytime