Welcome to the Doctoranytime@Work (DAW) Credit System. This guide explains how it works, what’s expected from you, and how to get paid smoothly and on time.
💡 What Is the Credit System?
The Credit System allows employees of our partner companies to book appointments without paying upfront. Their employer covers the cost through Doctoranytime credits. You, the doctor, are paid directly by Doctoranytime after submitting a valid invoice.
This is not a discount model — it’s simply an alternative payment method backed by corporate agreements.
⚙️ How It Works
- The patient books an appointment using credits.
- You receive a booking confirmation as usual.
- After completing the appointment, you submit an invoice.
- We review and process the payment to your bank account.
📌 What You Need to Do
After a credit-based appointment:
- Submit an invoice through your Doctoranytime profile:
- Go to: Menu → Online Payments → Submit Invoice
- Alternatively, you will receive automated emails with a link to submit your invoice.
🔁 Reminders: If an invoice hasn’t been submitted, you’ll receive follow-up emails and SMS reminders over the following days and weeks.
⏳ Important: Invoicing Deadline
- You have 90 calendar days from the appointment date to submit your invoice.
- After this period, the right to payment is forfeited. It is considered that you waived the compensation, and the service was delivered free of charge.
🧾 What Makes an Invoice Valid?
Your invoice must include:
- Your Full Name / Company Name
- Tax Identification Number (AFM)
- Invoice Number
- Date of Issue
- Service Description (e.g. “Medical Appointment with [Patient Initials]”)
- Total Amount (incl. VAT if applicable)
❗ One invoice = one appointment
Bulk invoicing is not supported at this time.
❌ What Is Not Covered
- Any extra procedures or services not included in the appointment covered by credits will not be reimbursed by Doctoranytime.
- If you charge patients additional fees outside the agreed credit value, these are your responsibility.
💸 Payment Timeline
- Invoice Submission triggers a review.
- We verify your invoice within 3 working days.
- If approved, payment is processed within 7 days.
- You’ll receive:
- 📩 Email confirmation once your invoice is approved
- 📩 Another email when the bank transfer is completed
🔁 Cancellations and Refunds
- If the appointment is cancelled after the scheduled date, credits are not refunded to the patient, and no payment is made to the doctor.
- In rare exceptions (e.g. technical failure or emergency), our support team may issue a manual credit refund.