--- title: Consulting patients’ questions description: "There are two ways to view patient questions: Via email or directly from your account." --- [Skip to content](https://pro.doctoranytime.doctor/en/knowledge/consulting-patients-questions#main-content) English Show submenu for translations [Customer portal](https://pro.doctoranytime.doctor/customerportal?hsLang=en) ![Type=Default (2)](https://pro.doctoranytime.doctor/hs-fs/hubfs/Type=Default%20(2).png?width=200&height=69&name=Type=Default%20(2).png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://pro.doctoranytime.doctor/customerportal) WELCOME! How can we help you? - There are no suggestions because the search field is empty. 1. [doctoranytime Support Center](https://pro.doctoranytime.doctor/en/knowledge?hsLang=en) 2. [Questions and Answers](https://pro.doctoranytime.doctor/en/knowledge/questions-and-answers?hsLang=en) # Consulting patients’ questions There are 2 ways to consult the patients questions: ### **Emails** As soon as the first question related to your speciality has been raised, an introduction email has been sent to you. This email aims at explaining what the Question and Answers consist of. The email looks like the following:![Q & A\_ Onboarding email (2)](https://pro.doctoranytime.doctor/hs-fs/hubfs/Q%20%26%20A_%20Onboarding%20email%20(2).png?width=307&height=513&name=Q%20%26%20A_%20Onboarding%20email%20(2).png) By clicking on the button “Go to Question and Answers” in this email, you will be directly redirected to your account where you can consult the patients’ questions.  Each time new questions will be raised, all concerned practitioners will receive a daily summary email with the number of questions that have been submitted and a direct link to those questions. ### ![Q & A \_ Email \_ New Questions (2)](https://pro.doctoranytime.doctor/hs-fs/hubfs/Q%20%26%20A%20_%20Email%20_%20New%20Questions%20(2).jpg?width=326&height=607&name=Q%20%26%20A%20_%20Email%20_%20New%20Questions%20(2).jpg) You can always opt out of those emails by clicking on the “Unsubscribe” link. Unsubscribing will apply only to the emails related to the Questions and Answers functionality and not to other emails. ### **Account**  If questions related to your speciality have been raised, a dedicated section will be visible in your account. You can consult and reply to patients' questions from there. To consult patients questions, you have to : 1. Connect on your account 2. Go to the upper right menu 3. Click on “Questions and answer” In this section you will be able to consult all questions related to your speciality and reply directly by clicking on the “Submit answer” button. ![Screenshot 2023-03-02 at 13.37.02](https://pro.doctoranytime.doctor/hs-fs/hubfs/Screenshot%202023-03-02%20at%2013.37.02.png?width=688&height=229&name=Screenshot%202023-03-02%20at%2013.37.02.png) If a question is not relevant for you or you don’t want to reply to the question. The question can be hidden by clicking on the cross (X) shown on the upper right corner of each question. - [Get Started](https://pro.doctoranytime.doctor/en/knowledge/get-started?hsLang=en) - [Account](https://pro.doctoranytime.doctor/en/knowledge/account?hsLang=en#main-content) - [Account Settings](https://pro.doctoranytime.doctor/en/knowledge/account?hsLang=en#account-settings) - [Users](https://pro.doctoranytime.doctor/en/knowledge/account?hsLang=en#users) - [Public profile](https://pro.doctoranytime.doctor/en/knowledge/public-profile?hsLang=en#main-content) - [Services and Treatments](https://pro.doctoranytime.doctor/en/knowledge/public-profile?hsLang=en#services-and-treatments) - [Promote Profile](https://pro.doctoranytime.doctor/en/knowledge/public-profile?hsLang=en#promote-profile) - [Practice Management](https://pro.doctoranytime.doctor/en/knowledge/practice-management?hsLang=en#main-content) - [Payment Methods](https://pro.doctoranytime.doctor/en/knowledge/practice-management?hsLang=en#payment-methods) - [Availability Management](https://pro.doctoranytime.doctor/en/knowledge/availability-management?hsLang=en) - [Agenda](https://pro.doctoranytime.doctor/en/knowledge/agenda?hsLang=en#main-content) - [Agenda Settings](https://pro.doctoranytime.doctor/en/knowledge/agenda?hsLang=en#agenda-settings) - [My Patients](https://pro.doctoranytime.doctor/en/knowledge/my-patients?hsLang=en#main-content) - [Import database](https://pro.doctoranytime.doctor/en/knowledge/my-patients?hsLang=en#import-database) - [Patient restrictions](https://pro.doctoranytime.doctor/en/knowledge/my-patients?hsLang=en#patient-restrictions) - [Reviews](https://pro.doctoranytime.doctor/en/knowledge/my-patients?hsLang=en#reviews) - [Appointments](https://pro.doctoranytime.doctor/en/knowledge/appointments?hsLang=en) - [Video consultation](https://pro.doctoranytime.doctor/en/knowledge/video-consultation?hsLang=en#main-content) - [Adding a new appointment](https://pro.doctoranytime.doctor/en/knowledge/video-consultation?hsLang=en#adding-a-new-appointment) - [Video-Consultation for medical centers](https://pro.doctoranytime.doctor/en/knowledge/video-consultation?hsLang=en#video-consultation-for-medical-centers) - [Data Security and information management](https://pro.doctoranytime.doctor/en/knowledge/data-security-and-information-management?hsLang=en) - [Questions and Answers](https://pro.doctoranytime.doctor/en/knowledge/questions-and-answers?hsLang=en) - [Google My Business](https://pro.doctoranytime.doctor/en/knowledge/google-my-business?hsLang=en) - [Asychronal Chat with patient](https://pro.doctoranytime.doctor/en/knowledge/asychronal-chat-with-patient?hsLang=en) [![new logo](https://pro.doctoranytime.doctor/hs-fs/hubfs/new%20logo.png?width=36&height=33&name=new%20logo.png "new logo")](https://pro.doctoranytime.doctor/knowledge?hsLang=en) Copyright © 2025, Doctoranytime Copyright © 2025, Doctoranytime